Refund and Cancellation Policy

Effective date: May 6, 2026

1. Cancellation

How to Cancel

You may cancel your subscription at any time:

  • In-app: Navigate to Settings and select Cancel Subscription
  • Email: Send a cancellation request to [email protected]

What Happens After Cancellation

  • Your subscription remains active until the end of your current billing period
  • You continue to have full access to paid features until the billing period ends
  • After the billing period ends, your account reverts to the free plan
  • Your data (posts, settings, voice profile) is retained on the free plan
  • No further charges after the current billing period

2. Refunds

Monthly Plans

You may request a refund within 7 days of your purchase if you have not substantially used the service during that billing period. Substantial use means exceeding 20% of any usage limit in your plan.

Annual Plans

You may request a refund within 30 days of your initial purchase if you have not substantially used the service. After 30 days, annual subscriptions are non-refundable but you may cancel to prevent future renewal.

Renewal Charges

If charged for an unintended renewal, contact us within 7 days (monthly) or 30 days (annual) for a full refund.

Refund Exclusions

  • Requests after the applicable refund window
  • Accounts terminated for Terms of Service violations
  • Partial-period usage (no prorated refunds)
  • Third-party service disruptions (e.g., LinkedIn API changes)

3. How Refunds Are Processed

  • Processed through original payment method
  • Processing takes 5-10 business days
  • Email confirmation sent when processed

4. Plan Changes

Upgrades

Charged prorated difference, takes effect immediately.

Downgrades

Takes effect at end of current billing period. No partial refund for the difference.

5. Disputes

Contact [email protected] before initiating a bank dispute. Chargebacks without prior contact may result in account suspension.

6. Changes to This Policy

Changes posted on this page with updated date. Significant changes to refund terms will be communicated to active subscribers by email.

7. Contact

Company: SPOT369 LLC

Business Address: 30 N Gould St Ste R, Sheridan, WY 82801

Phone: +1 (307) 292-2987

Email: [email protected]

Website: lithoughts.com

Application: lithoughts.app